Chicago O’Hare International airport has 4 terminals: Terminal 1, 2, 3, 5 (International)
Arriving at Chicago O’Hare Airport and wondering where to meet your limo, where to find your driver, or when to call for your car?
For regular curbside pickup, the process is simple:
Get off the airplane, collect your checked luggage, gather everyone in your party, and call us when you are actually ready to leave the terminal.
Do not call simply because your airplane has landed.
Your chauffeur cannot remain parked at the terminal while you are still on the aircraft, walking through the airport, or waiting for baggage.
Once you are ready, call the number provided with your reservation or our main office. We will provide the appropriate pickup instructions and vehicle information.
If you ordered Meet & Greet service, your chauffeur will meet you inside the public area of the airport instead.
O’Hare Limo Pickup: The Short Version
In a hurry? Here is what to do:
- Get off the airplane.
- Follow the signs to baggage claim if you checked luggage.
- Collect all of your bags.
- Make sure everyone traveling with you is together.
- Go to the lower-level arrivals area.
- Call 312-972-9900 or the contact number provided with your reservation.
- Tell us which terminal and exit door you are near.
- We will give you the vehicle information and pickup instructions.
- Proceed to the designated limousine pickup area and look for your assigned vehicle.
Do not call while you are still sitting on the airplane.
Your flight landing and your being ready for pickup can be two very different times.
Depending on airport traffic, it may take several minutes for your vehicle to travel from the nearby holding area to your terminal after you call. Current O’Hare guidance advises passengers with prearranged limousine service to call after claiming their luggage.
Detailed O’Hare Airport Pickup Instructions
If you are asking “Where do I meet my driver at O’Hare Airport?”, “Where do I find my limo at ORD?”, or “Where will my car pick me up at O’Hare?”, the instructions below explain the complete process from landing until you are inside your vehicle.
When Should I Call for My Car?
For regular curbside pickup, call after you have collected your luggage and are ready to leave the terminal.
Do not call when your airplane touches the ground.
After landing, you may still need time to:
- taxi to the gate;
- wait to leave the aircraft;
- walk through the terminal;
- reach baggage claim;
- wait for checked luggage;
- gather the rest of your party;
- locate the appropriate terminal exit.
O’Hare is a very large airport. The difference between your flight’s landing time and the time you are actually ready for pickup can be significant.
If you checked luggage, wait until you have all of your bags in hand.
If you have carry-on luggage only, call once you have left the secure area and are actually ready to proceed toward the pickup location.
- Terminal 1: Door 1d middle lane
- Terminal 2: Door 2c middle lane
- Terminal 3: Door 3d middle lane
- Terminal 5: Door 5d first lane.
Where Do I Meet My Driver at O’Hare Airport?
Prearranged limousine and private-car pickups are normally made from designated areas on the lower-level arrivals side of the airport terminals.
When you call, tell us:
- your name;
- terminal;
- exit door or vestibule you are near;
- whether you have all of your luggage;
- whether everyone in your party is ready.
We will provide the appropriate pickup location and information identifying your vehicle.
You do not need to memorize a terminal door before your trip.
Airport traffic patterns, construction, and operating procedures can change. It is much easier to tell us where you are standing and follow the current instructions provided by the dispatcher or chauffeur.
Why Can’t My Chauffeur Just Wait Outside the Terminal?
The terminal curb is an active passenger-loading area.
A chauffeur cannot normally park outside the terminal and wait indefinitely while a passenger is still on the aircraft or inside baggage claim.
Drivers who are not actively loading passengers may be directed to continue moving.
For that reason, your chauffeur normally waits away from the terminal until you are actually ready.
Once you call, the vehicle can proceed toward the designated pickup location.
How Long Will It Take My Car to Reach Me?
O’Hare is a large and extremely busy airport.
Once you call, your chauffeur still has to travel from the nearby waiting area through airport traffic and reach the proper terminal pickup location.
The exact time varies depending on:
- airport traffic;
- terminal congestion;
- construction;
- weather;
- the driver’s position;
- temporary airport traffic controls.
For that reason, we do not recommend assuming that the vehicle will appear immediately after you call.
Call when you are ready, but allow the chauffeur reasonable time to reach your terminal.
What If My Flight Is Delayed?
You normally do not need to panic or call simply because your flight is arriving late.
When making your reservation, provide the correct:
- airline;
- flight number;
- arrival date;
- scheduled arrival time.
This allows us to monitor the flight and see ordinary airline schedule changes.
For example, if your flight was scheduled to arrive at 5:00 PM but the airline now shows an arrival at 6:15 PM, we can generally see the updated arrival information.
However, flight tracking tells us when the aircraft arrives. It does not tell us exactly when you will be standing outside with your luggage.
Even after a delayed flight lands, you may still need time to:
- taxi to the gate;
- leave the aircraft;
- walk to baggage claim;
- collect luggage;
- complete customs or immigration when applicable;
- gather your traveling party.
For regular curbside service, the basic rule remains the same:
Call us after you have your luggage and are actually ready for pickup.
If the airline changes your flight number, cancels your flight, reroutes you through another airport, or moves you to a completely different flight, please contact us as soon as reasonably possible.
Those are changes we should know about because the original flight information on your reservation may no longer be accurate.
What If My Bags Are Delayed?
A delayed suitcase is different from a delayed flight.
Your airplane may have arrived normally while you remain inside the airport waiting 30, 45, or even more minutes for baggage.
If your luggage is taking unusually long to arrive, please let us know.
Do not ask the chauffeur to come to the terminal while you are still waiting at the baggage carousel.
Instead, tell us that:
- you have arrived;
- you are still waiting for checked luggage;
- you are not yet ready for pickup.
The chauffeur can remain away from the terminal until you are actually ready.
Once your luggage arrives, gather your bags and your entire party, then call us again if necessary.
This avoids having the chauffeur circle the terminal repeatedly while you are still inside.
What If the Airline Lost My Bag?
If your luggage does not arrive and you need to file a lost-baggage report with the airline, contact us.
Let us know that you need additional time inside the terminal.
Complete the necessary airline paperwork first.
When you are finished and ready to leave the airport, call us again and we will coordinate the pickup.
The important thing is communication. We would rather know that you are delayed inside the airport than have the chauffeur repeatedly approach the terminal without you being ready.
How Will I Know Which Car Is Mine?
When your pickup is arranged, we can provide identifying information for the vehicle.
Depending on the reservation, this may include:
- vehicle type;
- vehicle color;
- license plate;
- chauffeur information;
- another identifying number or description.
Do not enter a vehicle merely because it is a black sedan, SUV, or limousine.
Make sure it matches the information supplied for your reservation.
If you are uncertain, call us before entering the vehicle.
I Ordered Meet & Greet Service. Where Will I Meet My Chauffeur?
If you purchased Meet & Greet service, your pickup works differently from regular curbside service.
Your chauffeur will meet you inside the public area of the airport after you leave the secure portion of the terminal.
If you checked luggage, proceed toward baggage claim and collect your bags.
The chauffeur may be waiting in or near the public baggage-claim or arrivals area with a sign displaying your name or other identification arranged with the reservation.
The chauffeur can then assist you toward the vehicle.
Will My Chauffeur Meet Me at the Aircraft Gate?
No.
The aircraft gate is inside the airport’s secure area.
A limousine chauffeur cannot simply enter the secured gate area to meet an arriving passenger.
When we refer to Meet & Greet service, we mean meeting you after you leave the secure portion of the airport, normally near the public baggage-claim or arrivals area.
What About International Arrivals at O’Hare?
International passengers should expect the arrival process to take longer.
Depending on your flight, you may need to complete:
- immigration;
- passport inspection;
- baggage collection;
- customs;
- additional inspection;
- exit into the public arrivals area.
For regular curbside service, complete the entire arrival process first.
Once you have your luggage, have cleared the necessary procedures, and are in the public area ready to leave, call us.
For Meet & Greet service, your chauffeur meets you after you exit into the public arrivals area.
The chauffeur does not meet you at the aircraft gate or inside the secure customs area.
What If I Have No Checked Luggage?
If you are traveling with carry-on luggage only, your pickup may be considerably faster.
Still, do not call while the airplane is taxiing or while you are waiting to get off.
First:
- leave the aircraft;
- walk through the terminal;
- leave the secure area;
- gather your party;
- make sure you are actually ready to leave.
Then call and provide your terminal and location.
Traveling With Family or a Group?
If several passengers are riding together, wait until everyone is present and all luggage has been collected before calling for the vehicle.
This is especially important for:
- families with children;
- business groups;
- wedding parties;
- passengers arriving on separate flights;
- groups with substantial luggage;
- passengers using Sprinters or larger vehicles.
If one passenger is still waiting for a suitcase or another member of the group has not reached baggage claim, the group is not yet ready for pickup.
O’Hare Pickup With a Sprinter, Van, or Bus
Larger vehicles may have different loading arrangements from sedans and SUVs.
If you reserved a:
- Mercedes-Benz Sprinter;
- passenger van;
- party bus;
- larger group vehicle;
follow the instructions supplied with your particular reservation.
Once your entire group and all luggage are ready, call us and we will direct you to the appropriate pickup location.
What If I Cannot Find My Chauffeur?
Do not walk from terminal to terminal looking for your car.
Call us 312-972-9900
Tell the dispatcher:
- which terminal you are at;
- which door you are near;
- whether you are inside or outside;
- what vehicle information you received.
We can contact the chauffeur and help connect you.
In most cases, a quick phone call solves the problem much faster than walking around the airport searching for the vehicle.
Should I Wait Inside or Outside?
Chicago weather is not always pleasant.
If it is:
- extremely cold;
- raining;
- snowing;
- very hot;
- exceptionally windy;
you generally do not need to stand outside unnecessarily.
Remain near the appropriate exit until you know your vehicle is approaching.
Then proceed to the designated pickup location.
Where Do I Find My Driver at O’Hare? The Simple Answer
For regular curbside pickup:
Get off the airplane, collect your luggage, gather your entire party, go to the lower-level arrivals area, call us with your terminal and door location, and follow the instructions to your assigned vehicle.
Reserve O’Hare Airport Car and Limo Service
Need transportation from O’Hare Airport to downtown Chicago, a hotel, McCormick Place, the suburbs, Wisconsin, Indiana, or another destination?
Reserve your transportation before you travel.
When making the reservation, provide:
- airline;
- flight number;
- arrival date and time;
- passenger count;
- amount of luggage;
- destination;
- preferred vehicle when applicable.
I would make Reserve O’Hare Airport car and limo service an internal link to your reservation page.
Need Round-Trip O’Hare Airport Transportation?
You can also reserve round-trip transportation to and from O’Hare Airport.
Enter the trip from O’Hare as one reservation and the return trip to O’Hare as a second reservation.
Each trip is charged separately on its scheduled service date.
